![]() * Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. * Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. * Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). ![]() If you are not in compliance, you will be determined unsuitable for employment with IRS. Refer to "Get Your Tax Record" at () to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. * Undergo a review of prior performance/conduct and an income tax verification. Passport Certificate of Citizenship or Naturalization or Report of Birth Abroad of a U.S. (Birth certificate showing birth in the U.S Unexpired U.S. Citizen or National and provide proof of U.S. * Performs a variety of receptionist and customer service functions, applying judgment to answer recurring questions and resolving routine and non-routine issues by receiving telephone calls and visitors, determining the nature of business, answering questions in accordance with Service policies and operations, or directing the caller or visitor to the appropriate person or office. Secures, updates, and reviews case information to build the administrative record. ![]() Maintains and updates a variety of manual and automated tracking systems used in processing cases. * Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams. The incumbent extracts portions of file and summarizes data in connection with ad hoc report requests and submits response for ultimate transmission to the requesting party. * Researches, analyzes, and extracts information from internal and external sources, subject to different sets of rules, regulations, and procedures. * Retrieves from automated systems a variety of reports and technical material including forms, correspondence, supporting statements, and documents that contain legal, technical, or procedural language pertaining to the administration of the revenue laws. * Supports multiple offices and teams consisting of professional and technical employees both remotely and onsite. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. ![]() The following are the duties of this position at the full working level. HQ STARS TEAMS 1,2,3,4,5,6,7 and ALL TEAMS Vacancies will be filled in the following specialty areas: A description of the business units can be found at: ![]()
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